Exposed: How Parking Companies Get Your Details

Got a parking ticket from a private parking company like UKPC, Horizon Parking or National Car Parks and you're wondering how did they find your house address? You're not alone. It's legal but cant feel unfair. Don't worry - Resolvo is a free tool that will help you fight back your ticket.

Quick Solution: Appeal your parking ticket now for free with Resolvo.

How Parking Companies Find You?

Private companies don’t automatically know who you are. When you get a Parking Charge Notice (PCN), here’s what happens

1. They record your car’s registration number (usually with a camera or ticket).

2. The company asks the DVLA for the registered keeper’s name and address.

3. They must show a good reason, like chasing an unpaid parking charge.

4. They need to be part of an official group, like the British Parking Association (BPA) or International Parking Community (IPC).

5. If the DVLA agrees, they send your details, and the ticket arrives in your post.

Why Does UK Law Allow This?

Under Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002, the DVLA is allowed to release registered keeper details if the requestor has a valid reason.

The logic is this: if you’ve entered private land (like a supermarket or retail park), parked your car, and broken the terms displayed on signs, the landowner (or company managing the site) has a right to pursue the charge—just like any business enforcing a contract.

This is backed by contract law, and the parking company must follow strict rules to justify accessing your data. They also have to handle it responsibly under UK GDPR and data protection laws.

In 2022, the Information Commissioner’s Office (ICO) reviewed this process and confirmed it’s lawful—as long as the company uses your data only to deal with the parking incident.

Can You Stop Them Getting Your Details?

If you’re the car’s registered keeper, you can’t stop the DVLA from sharing your info if there’s a parking breach. But you can fight back:

• If you think the company misused your details or had no good reason to get them, complain to the ICO.

Is Your Parking Ticket Unfair? Appeal It!

Not all parking tickets are valid.You might have a strong case to appeal if:

• You paid for parking, but the machine or app didn’t work properly.

• The signs were missing, hard to read, or confusing.

• You left the car park within a short grace period (usually 10 minutes).

• You had a medical emergency or your car broke down.

Fight Your Parking Fine For Free with Resolvo

If you've got a parking ticket Resolvo does the hard work to write a strong appeal letter for you — in under 2 minutes.

Here’s how it works:

• Tell Resolvo what happened: Just describe your situation in plain English — no legal jargon needed.

• Upload your ticket (optional): You can snap a photo of your PCN, and Resolvo will pull out the key details automatically.

• Get a winning appeal letter: Resolvo uses artificial intelligence and is trained on the latest UK parking rules to create structured and personalised appeal — tailored to your situation

Final Thoughts

Private parking companies can get your address—but only through the DVLA, and only if they follow the law. That doesn’t mean their charge is always valid.

If you believe your ticket was unfair, don’t pay without checking your options. Appeal it with Resolvo and stand up for your rights—fast, free, and legally backed.